COVID-19 Specific Guidelines

During the pandemic we are asking all visitors to adhere to appropriate measures to prevent spread of the virus.

We ask that all visitors follow New York State COVID-19 protocols.

When visiting the arboretum and sculpture park:

Be sure to maintain appropriate social distance of 6 feet between different household groups.

Wear face coverings when social distancing (staying at least 6 feet apart) is not possible, unless a face covering is not medically tolerated.

There is no smoking on the property and only service animals are allowed.

Restrooms are only available to ticketed Museum visitors; drinking fountains and vending machines are not available.

To promote safe distancing we have implemented new ticketing procedures for entering the buildings:

Click here for answers to frequently asked ticketing questions.

  • Tickets should be purchased or reserved in advance to ensure access to the exhibitions. 
  • To reserve Member tickets first register on the website (click here to register).  After creating a user name (the email address at which you receive emails from the Museum) and password, please exit the webpage and sign in again to reserve tickets. Your member benefit for tickets will be applied to tickets you reserve online after you click “add to cart.” If you are already registered, click here to sign in. Your user name is your email address (use the one where you receive emails from the museum).
  • Those purchasing Full-Time student tickets must produce a valid ID on arrival at the Museum or there will be an up-charge.
  • Tickets are not required for ages 3 and under.
  • Library passes that are valid for the day of admission are accepted. No advance reservations are required. You will be admitted in the next available time slot.
  • All sales are final except in the case of illness (see below).
  • In order to maintain our capacity limit, please arrive within the time on your ticket. Those arriving after their ticket time may need to wait until an opening in another time period.
  • You may stay until closing, however, there is no reentry. All exits are final.
  • We are doing contact-less scanning check-in for all guests. Please have  your tickets available either printed or on your mobile device. As a backup note your ticket numbers.
  • We ask that all visitors: maintain 6 feet of distance between household groups and wear face coverings, unless a face covering is not medically tolerated; follow the suggested route indicated by signage and Museum volunteers.

By purchasing or reserving a ticket, you agree

  1. to abide by all Visitor Guidelines including regulations regarding photography.
  2. to be photographed and/or filmed and give permission to use your likeness in promotional and/or marketing materials.

We encourage visitors and employees to stay home if they are sick. If you purchased tickets in advance but become ill, we will honor your tickets when you have recovered. Email to reschedule your visit.

Visitor Guidelines

Be Mindful

An art museum is a place for reflection; please engage in quiet discussion as other groups and individuals concentrate on the exhibitions

We want your visit to be enjoyable and rewarding. With your cooperation we can continue the tradition of welcoming all visitors who love the museum as much as we do!

Be Careful

Admiring is encouraged, touching is not. Artworks, including outdoor sculpture, may not be handled or climbed for any reason!

All large bags, packages, water bottles, coats and umbrellas must be left in the complimentary coat room upon entering Museum buildings.

Photography is permitted but no flash, please. No selfie-sticks inside the Museum buildings.

In consideration of other visitors, we ask that you refrain from using cell phones for calls in galleries.

There is no lecturing in the galleries except by staff, educators or docents.

While pencils, sketchbooks, and notebooks are allowed, no pens, ink, paints, markers or easels are permitted.

Sitting on the floor while sketching or taking notes is also not permitted.  Lightweight art stools are available for your use while visiting the Mansion galleries.

Please remember that this is a Nature Preserve; do not engage in any behavior that may harm or damage the wildlife or vegetation that resides here. Please remove any litter you or your group may create.

Pets are not permitted on the Preserve or in Museum buildings. Service animals are, of course, welcome. Please do not leave your pets in parked vehicles—even in the shaded area of the parking lots—we will notify authorities of animal cruelty.

While sporting activities are not permitted, bicycling is permitted on paved surfaces using the same reasonable cautions and following traffic directory signs as one would commonly do while cycling anywhere else. We favor visitors maintain their bikes on the paved roadways – not the brick or stone walking paths. As we are a passive preserve, we do not permit cycling on the trails or grass areas. This applies also to scooters, skating and skateboarding.

No alcohol or loud music is permitted.

There is no smoking permitted in any NCMA building or within 50 feet of any entrance or exit to any NCMA buildings.


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